Guarantee period

The warranty is valid for 25 (twenty-five) years for collections with wear resistance class 43 (abrasion-resistant, stain-resistant, with a light-resistant decorative surface) for residential premises.

When using Alpine Floor brand flooring in commercial premises with high traffic, the warranty is valid for 5 (five) years. From the date of sale, subject to the conditions below.

Terms of the Guarantee

The warranty is valid only when purchasing Alpine Floor brand floor coverings from an official dealer of the company, while maintaining information about the batch and production date of the purchased floor covering contained on the end of the package.

Installation of Alpine Floor brand floor coverings should only be carried out by certified specialists.

If a product defect occurs, it is NOT the buyer's fault. Warranty obligations apply only if all of the following instructions and requirements are strictly observed:

• requirements for foundation preparation;
• installation instructions;
• operating instructions for the coating;
• instructions for laying on bases with built-in heating;
• when taking into account the technical characteristics of the floor covering.

During the period and subject to the conditions described below.
If a defect in the floor covering is discovered during the installation process, which could not be identified during the initial external inspection

• the buyer is obliged to immediately notify the “Seller” of this fact;
• do not use tiles with a detected defect for installation;
• fill out a claim by providing photos and video materials indicating the deficiency;
• assist in identifying the causes of its occurrence.

Not covered under warranty

Color

The difference in shades of the resulting floor covering from the panels presented at the stands of official dealers is less than two tones

Differences in shades of flooring in different batches

Differences in flooring color, shape and texture between brochure illustrations, actual appearance and interactive decor

Difference in tone of tiles in one batch (article)

Mechanical damage

Damage to the floor covering received during transportation by the seller

Damage and scratches resulting from negligence during repair work: when assembling and moving furniture, when moving heavy objects with thin and sharp legs or rollers.

The formation of scratches larger than 2 centimeters in one direction is evidence that heavy objects with sharp legs, rollers, etc. were moved across the floor covering, completely ignoring all the above rules and recommendations.

Damage incurred during installation

Damage caused by movement on an unprotected flooring surface (construction equipment, heavy furniture, cargo dollies, heavy objects equipped with wheels or casters, including two and four wheeled dollies)

Damage resulting from external influences, accidents, breakdowns, as well as violation of operating rules

Damage caused by pets (gnawing, burying, scratching with claws, etc.)

Damage caused by faulty furniture wheels

Cuts, dents from heavy and sharp objects

Traces from narrow or sharp stiletto heels, metal heels

Damage caused by thin or narrow wheels of pull-out folding furniture

Damage caused by dropped cigarette, ignition, high ambient temperature

Care and use

Improper care, which resulted in the loss of the original decorative appearance of the floor covering
damage caused by hygienic cleaning with a steam mop

• use of non-recommended detergents
• use of chemicals that react with PVC
• assist in identifying the causes of its occurrence.
• stains from paint containing solvents and other similar materials and substances

Clouding of the top transparent layer, fading of the floor covering due to direct, regular sunlight

Loss of transparency of the top protective layer of the coating (Caused by the use of carpets that are impervious to moisture. Carpets with a latex, polyurethane or rubber backing.)

Yellowing of the surface caused by: rubber pads, rubber wheels, tires, rollers, car tires

Use of coatings in premises that do not correspond to the assigned class

Use of coatings in unheated rooms: with abnormal abrasive wear, as well as outside with controlled temperatures (outdoors)

In the event that the Buyer or hired craftsmen intentionally laid the floor covering or individual tiles with visible defects, without stopping the installation and without notifying the Supplier or Seller. The company classifies this fact as “poor-quality installation”, without extending its warranty obligations to it.

If the Buyer or hired craftsmen laid the floor covering or individual tiles with a detected defect, therefore:

• the buyer is satisfied with this defect
• the buyer obviously agrees with the quality of this product

In this case, responsibility for the use of such material lies with the installers who laid the flooring, or with the buyer himself. The warranty does not apply to reclaimed flooring.